Refund and Returns/Exchange Policy

Overview

If you receive an item that doesn’t match the description or is incorrect, we sincerely apologize for the inconvenience. You can simply send it back to us, and we’ll promptly replace it with the correct product. Rest assured, Snuggles will cover the delivery charges for the return.

Out-of-Stock Items

In the rare event that the item you wish to return or exchange is out of stock, we’ve got you covered. You’re entitled to a full refund upon return, or if you prefer to keep the item, we’ll provide a partial refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@snuggles.pk and send your item to: Gulberg III, Lahore.

Custom Products and Quality

As most of our products are customized and quality can be subjective, we kindly request that you refer to our product descriptions and size charts before placing your order. Regrettably, returns, refunds, and exchanges cannot be accommodated if the item is ordered in the wrong size without consulting our resources or simply if it doesn’t meet personal preferences. As most of our products are customized and quality can be subjective, we kindly request that you refer to our product descriptions and size charts before placing your order. Regrettably, returns, refunds, and exchanges cannot be accommodated if the item is ordered in the wrong size without consulting our resources or simply if it doesn’t meet personal preferences.

Timeframe for Returns and Complaints

For any returns or complaints, we ask that you kindly lodge them within one week of receiving your delivery. This ensures that we can promptly address any issues and provide you with the best possible resolution.

At Snuggles, your satisfaction is our top priority, and we strive to make your shopping experience as seamless as possible. If you have any further questions or concerns regarding our returns and refunds policy, please don’t hesitate to reach out to our friendly customer service team. We’re here to help!